The online ecommerce delivery system sector in Pakistan has seen a major surge in activity in recent years. Consumers have become increasingly mobile, driving up the number of Internet subscribers to over 100 million. E-commerce revenues in Pakistan are expected to increase significantly over the next five years. This growth has been driven in large part by the increased use of smartphones and social media.
The e-commerce delivery management system market in Pakistan has primarily focused on consumer goods. However, there are opportunities to expand beyond the country’s borders, thanks to a growing trend in omnichannel retailing. With the introduction of new 3G/4G services, the growth of the internet in Pakistan has accelerated rapidly. Online customers in the country can research and buy consumer electronics, and can even conduct employment queries.
The rise of the gig economy has also influenced the Pakistani economy. Gig economy agents provide flexibility and scale-up potential. But there are still many retailers in Pakistan using outdated cash registers. Moreover, most e-commerce deliveries are paid for in cash, raising the liquidity requirements of e-commerce companies. In order to avoid the cash on delivery problems, retailers need to make better use of smarter logistics.
One company attempting to solve these issues is Rider, a Karachi-based e-commerce logistics provider. The company’s technology stack includes live tracking, route optimization software, and automated warehousing. These technologies are designed to help improve the internal processes of the company and enable it to deliver on its mission to create a next-day delivery service in Pakistan.
Online Retail Industry
A key obstacle in the growth of the online retail industry in Pakistan is the lack of a good e-commerce experience. As an example, Rider claims a ninety-three percent completion rate for e-commerce parcels. Furthermore, it is building a network of delivery centers and sorting hubs in more than sixty cities across the country. Its delivery center network is flexible enough to accommodate high-volume e-commerce zones and includes mobile warehouses.
The rider has already made over three million deliveries and is focusing on expanding its technology stack and logistics network. Since its launch, the company has doubled its customer base and has partnered with over 650 online sellers.
Rider’s main goal is to create a one-stop shop for retailers in the country, with a focus on e-commerce. Founded by former UPS Pakistan executive Salman Allana, Rider is looking to capture about 60% of the e-commerce demand in the country, with a focus on next-day delivery. Currently, the company has 16 delivery hubs in 60 cities across the country. Eventually, it plans to add more than a thousand delivery hubs.
Rider’s technology stack has helped the company build real-time connections with shippers. Live tracking and route optimization software has also been incorporated into the company’s delivery service. Similarly, Rider has built an automated warehousing system that allows it to efficiently store and dispatch goods. Finally, the company’s delivery agents are given automated routes, which are optimized to speed up a delivery time.
Currently, the company employs a team of more than four hundred drivers and more than a hundred delivery agents. The majority of these people are directly employed by the company, while the rest are sourced from the gig economy.
Clickoot Provides a Next-Day Delivery Service in Pakistan
There are a number of reasons people like using online eCommerce delivery system. These include customization, cost-effectiveness, user-friendliness, and customer service. This article will cover some of these factors.
1. Customer service
In today’s highly competitive world, good customer service is vital for your eCommerce business. It can help build a good reputation and attract repeat customers. But what does it take to provide a great customer experience? Getting a clear understanding of the key components of customer service can help you achieve this goal.
One of the main elements of good customer service is a seamless shopping experience. If you’re not able to deliver an exceptional experience, you’ll likely lose a customer. So, how do you make sure your eCommerce business offers great customer service?
One of the best ways to create a smooth customer experience is to get feedback. Ask your customers what they expect, and try to match it. You’ll gain valuable insight into your customer’s expectations and improve your service.
If you’re a business owner or entrepreneur, tracking your shipments is one of the most important tasks to keep an eye on. It helps you stay on top of your operations and ensures you provide the best customer service possible. By tracking your deliveries in real-time, you can give your customers the confidence they need to trust you.
Using an eCommerce delivery tracking system can help you gain insights into a variety of areas, from your operations to your customers’ satisfaction. It’s an effective way to monitor and control your shipping process, and it can even be use to streamline your operations, allowing you to deliver more products at higher volumes. A tracking solution can help you avoid the most common pitfalls that plague most small businesses.
Getting accurate and timely data is not always easy. You need a delivery tracking solution that can be scalable and flexible enough to grow with your needs. Luckily, there are a number of specialized solutions available.
The cost-effectiveness of online eCommerce delivery system has become a priority for eCommerce businesses. They face specific challenges, such as the exhaustion of distributors and staff when dealing with high-frequency transactions. However, omnichannel technology can help reduce costs and improve customer satisfaction. Using a variety of modes of transportation and set up storage facilities near major delivery zones can help.
A recent study has found that the labor cost efficiencies of eCommerce firms in the Netherlands are significantly greater than those of traditional retail firms. E-commerce firms require fewer employees, less investment in fixed assets, and rely more heavily on qualified workers. In addition, they have more flexibility in their resource allocation, lower ratios of asset intensity, and a lower share of depreciation costs over total operating expenses.
As a result of these factors, eCommerce firms have higher revenues and lower labor and acquisition costs than traditional retailers. They also have lower ratios of asset intensity, employee intensity, and employee wages.